Zossoz Help Center
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Short how-to guides for your Zossoz website. Search for the job you want done, or browse by topic.
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Quick guides
Quickstart: your first 15 minutes in your site editor
Log in, look around, change a line of text, swap a photo, check it on a phone, publish, and ask us for help, with a link for each step.
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Cheat sheet: the jobs owners do most
One table of the jobs owners do most: where to start, and which guide has the steps.
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Do it yourself, or ask us?
The four kinds of request (small change, fix, work outside your plan, urgent), what each one means for your month and what you do yourself.
Your first week after launch
A checklist for your first week: log in, check your hours and contact details, send a test message, link your site, and keep your logins and domain safe.
A 10-minute monthly check
Seven quick things to look at once a month: hours, a test message, prices, photos, the season ahead, your domain card and one email with all your changes.
Closed unexpectedly? A quick card
For a storm, a repair or an emergency: a notice on your site, special hours or Temporarily closed on your Google profile, then take both down when you reopen.
Words you'll see in your editor
A plain list of the words you'll meet in your site editor and in our guides, from alt text to widget, with a link to the guide for each.
Online store quickstart
The first things to set up in your online store, in order: products, categories, business details, payments, shipping or pickup, sales tax, terms and orders.
Online bookings quickstart
How online bookings work, how to add a service, change the calendar, manage bookings, handle emails and time zones, and refund a paid booking.
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Update your hours
Change your regular hours everywhere they appear on your site, then check that your Google profile says the same.
Request a change
How to ask for a change by email, what counts as a small change, how many your plan includes and what we quote first.
Add or replace a photo
Swap in a fresh photo on any page, with tips on picking the file, getting permission and checking the crop.
Put up a closure banner
Put a closure message at the top of your site, with wording that works and a fast way to ask us to do it.
Log in to your site editor
How to log in the first time from your invite email, sign in later, reset a forgotten password and publish your edits.
Where your form messages go
Where contact form messages arrive, what we do with them and what to check if one seems to be missing.
Update your phone number or address
Every place your phone number and address appear on your site, how to change them all and what to update elsewhere.
Change a menu item or a price
Edit one line of your menu or price list, add or remove an item, and keep prices matching everywhere.
Find your way
Browse by topic
Quick guides
Start here: a quickstart, a one-page cheat sheet and short checklists for the jobs owners do most.
9 articles
Getting started
Log in, find your way around your site editor and keep your account safe.
7 articles
Working with us
How to ask for changes, what your plan includes and what to do if something looks wrong.
6 articles
Hours, holidays and closures
Keep your hours right, post holiday hours and put up a closure notice.
8 articles
Edit text, buttons and sections
Change words, buttons, links and sections on any page, then publish.
31 articles
Photos, video and files
Add and replace photos, galleries, video and files people can download.
24 articles
Phone, address and location
Your phone, email, address, map and the buttons people tap to reach you.
11 articles
Pages, menus and popups
Add, hide or rename pages, change your menu, header and footer, and use popups.
21 articles
Forms and messages
Your contact forms, where messages go and who gets them.
13 articles
Colors, fonts and layout
Your site's colors, fonts and backgrounds, and how it looks on phones and computers.
15 articles
Google and search
Help Google and AI search tools understand your site, and connect your Google profile.
13 articles
Social media and reviews
Link your social accounts, add share buttons and ask customers for reviews.
8 articles
Blog and posts
Write, publish and show posts on your site.
11 articles
Stats and reports
See how many people visit your site and read your monthly report.
5 articles
Bookings and reservations
Let customers book a time, reserve a table or schedule a visit.
10 articles
Online store
Products, orders, payments, shipping, taxes and customers.
75 articles
Settings, privacy and security
Your website address, the padlock, privacy and cookie notices, languages, backups and speed.
18 articles
AI writing help
Use the editor's AI tools to draft text, and check what they write.
7 articles
Edit on your phone
Make changes and check your stats from your phone or tablet.
2 articles
Members, lists and extras
Member logins, content for different visitors, lists that feed many pages, and more.
11 articles
Can't find it?
Tell us your business name and what you'd like done, and we'll take care of it. We reply within one business day.