Edit an order after it's placed

Online stores are an add-on. If your site doesn't have one yet, ask us about adding it; we quote it in writing first.

A customer wants one more item, a different quantity or a corrected address. You can change an order after it has been placed. The one thing to watch is what happens to the money.

Change an order

1. Log in to your site editor.
2. In the side panel, click Store, then Manage Store.
3. Click My Sales, then Orders.
4. Find the order. Search by order number, the customer's email or an item name.
5. Click Edit Order.
6. Make your changes. From here you can change the items and quantities, enter your own prices, take money off, add a tip or an extra charge, and update the customer, shipping and payment details.
7. Click Save Changes.

Add an item

1. Open the order and click Edit Order.
2. Click + Add new item.
3. Search for the product and click it.
4. Click Save Changes.

Remove an item

1. Open the order and click Edit Order.
2. Find the product and click its three dots, then choose Remove Item.
3. Click Save Changes.

The customer sees the updated order in their account on your store.

If the total changes

Editing an order doesn't charge the customer extra and doesn't send a refund. You settle the difference yourself.

• The total went up. Contact the customer and agree how they'll pay the extra.
• The total went down. Refund the difference through your payment provider. Providers let you do this in their own dashboard. Their customer service can help if you get stuck.

Good to know

• Changing a quantity doesn't change your stock count. Update your stock yourself. See Track your stock.
• To mark an order as tax exempt, turn on Mark customer's order as tax exempt in the Customer section. Check with your accountant before you do.
• If a customer wants everything back instead, see Refund or cancel an order.

Need a hand?

If your site doesn't have this yet, ask us about adding it. We quote it in writing first, and nothing is billed unless you approve. Email hello@zossoz.com.

Already have a store and can't find Edit Order? Email hello@zossoz.com with your business name and the order number, and we'll point you to it. We reply within one business day. See Request a change.