Online store

Choose who gets store emails

Decide whether customers, staff or no one gets your store's order emails, and add the people who should get a copy.

  • Add-on: ask us about adding it
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Every time someone orders, your store sends them an email. You decide whether your team gets a copy, or whether the store sends nothing at all.

Online stores are an add-on. If your site doesn't have one yet, ask us about adding it; we quote it in writing first.

Choose who gets emails

  1. Log in to your site editor.
  2. In the side panel, click Store, then Business Settings.
  3. Click Notification Settings.
  4. Choose one option:
    • Customers only: customers get store emails. No staff do.
    • Customers and team members I'll add: customers get them, and so do the people you add.
    • No one: the store sends no emails to anyone.
  5. Click Save.

If you have online bookings, this choice covers the booking confirmation emails too.

Add or remove a person who gets copies

For copies to go to your team, Customers and team members I'll add needs to be the option chosen above.

  1. Go to Store, then Business Settings, then Notification Settings.
  2. In the Store Emails section, click + Add Recipient.
  3. Type their Full name and Email address, then click Add Recipient.
  4. To change or remove someone, click the three dots next to their email, then Edit Recipient or Remove.
  5. Click Save.

Everyone on this list gets a copy of what customers get, including invoices.

Older stores: where the team's addresses live

If your store shows Manage Store under Store in the side panel, the team's addresses are kept somewhere else:

  1. Click Store, then Manage Store.
  2. Click Settings, then Notifications.
  3. Scroll to Admin Notifications. Next to Admin email addresses, click Edit.
  4. Click +Add email address for each person, then Save.

Those people get the store's alerts, such as new orders and low stock. When an order alert arrives, replying to it sends your reply to the customer who placed the order.

Tips

  • Think twice before choosing No one. Customers then get no order confirmation.
  • Add the person who packs orders, so a new order doesn't wait for you to notice it.
  • To see what customers receive, read Change the emails customers get.

Need a hand?

If your site doesn't have this yet, ask us about adding it. We quote it in writing first, and nothing is billed unless you approve. Email hello@zossoz.com.

Already have a store? Email us who should get copies and we'll take care of it. We reply within one business day. See Request a change.

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