Fulfill an order and add tracking

Online stores are an add-on. If your site doesn't have one yet, ask us about adding it; we quote it in writing first.

Your store doesn't ship anything for you. You pack and send each order yourself, then record it here. Marking it fulfilled tells the customer it's on its way.

Mark items as fulfilled

1. Log in to your site editor.
2. In the side panel, click Store, then Sales.
3. Click Orders, then click the order.
4. Click Fulfill Items.
5. Tick the items you're sending and enter the quantity of each.
6. Click Fulfill Items.

If you want a printed sheet for the box, click Print packing slip before step 6.

The customer gets an email saying their items have shipped. If you send only some of the items, the order shows Partially fulfilled, and the sent and unsent items are listed separately on the order page.

Add a tracking number

You can add tracking while you fulfill, or later.

1. Open the order.
2. Click Fulfill Items, then Add Tracking. If the order is already fulfilled, click Add Tracking Info instead.
3. Type the Tracking number.
4. Choose the Carrier: FedEx, UPS, USPS, DHL or Other.
5. Check the Tracking URL. It fills in by itself, except for Other, where you type the tracking address yourself.
6. Click Add Tracking Info.

The customer gets an email with their tracking details.

Update many orders at once

On the Orders page, tick the boxes next to the orders, then use the toolbar to set their fulfillment status, for example to Processing or Fulfilled.

Tips

• Pickup orders use their own buttons. See Offer in-store or curbside pickup.
• For a digital product paid for by a manual method, click the three horizontal dots on the order and choose Mark as Fulfilled. That sends the download link.
• Buying your label through the store? See Buy and print shipping labels.

Need a hand?

If your site doesn't have this yet, ask us about adding it. We quote it in writing first, and nothing is billed unless you approve. Email hello@zossoz.com.

Already have a store and your orders or tracking emails aren't working as described? Email hello@zossoz.com with your business name and an order number, and we'll look into it. We reply within one business day. See Request a change.